At dlógica we have a total commitment to the quality of our projects. So we have an SLA (Service Level Agreement) really competitive. This SLA is absolutelly transparent for our customers. You always will know how much response time is expected for the kind of issue reported.
In the other hand dlógica commit to a 99% service availability and if we fail it will be compensated to you on the next bill, because for us is so important to have the system up and running as it is for you.
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